Refund Policy

Choice Education Group (ABN 43 654 619 306), trading as APTUTORING. This page explains when refunds, credits and make-up lessons apply. It works together with our Terms and Conditions, and nothing on this page limits your rights under the Australian Consumer Law. Last updated July 2026.

Your consumer guarantees come first

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded: they must be provided with due care and skill, be fit for any agreed purpose, and be delivered within a reasonable time. If we fail to meet a guarantee, you are entitled to the remedies the law provides, which can include a refund. Everything below is in addition to those rights, never instead of them.

The 14-day cooling-off

New APTUTORING plan enrolments may be cancelled within 14 days through the portal for a refund of amounts paid, less the value of any sessions already delivered at the plan rate.

If we cancel, you never pay

When a tutor or the company cancels a session, you are not charged. If the session was already invoiced or paid, it is credited to your next invoice or your direct debit schedule is adjusted.

If you cancel a session

Cancellations made through the portal with more than 24 hours’ notice (48 hours for Monday lessons) are charged and become a make-up lesson, rebookable through the portal. Late cancellations and no-shows are charged and forfeited for change-of-mind or availability reasons. Make-up lessons, not refunds, are how missed sessions are handled.

Change of mind

Fees are not refundable for change of mind. Ending an APTUTORING plan early is handled through the Plan Rate Adjustment described in the Terms and Conditions: sessions already taken are re-priced at the rate your actual enrolment period qualified for, capped, with hardship considered on written application.

Billing errors

If a charge, lesson record or debit looks wrong, contact us promptly. We review the lesson record, invoice and payment setup, and genuine billing errors are corrected, including by refund where appropriate.

How to raise a refund request

Call 1300 665 924 or email betterlife@choiceeducationgroup.com with the invoice number and lesson details. We respond within a reasonable time and review every request against the enrolment and lesson records.